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On this page we have presented a long list of FAQs relating to Superfunds in general and to Cruelty Free Super in particular. If you would like to see any other issues covered on this page, please do let us know (info@crueltyfreesuper.com.au)

Are there any Insurance benefits available?
Yes - this is an additional option available on your Cruelty Free Super account. For further information, please go here.

Are there social and environmental benefits from investing in Cruelty Free Super?
Yes - as well as the main Cruelty Free criteria, the investments have regard to a wide range of social, ethical and environmental policies or values, both positive and negative, as part of the overall investment strategy. The fund's Investment Manager's job is to maximise returns for investors whilst working within these broad policies or values. Further information on the ethical and other criteria applied can be found here.

Can I open an account for my spouse?
Yes, Cruelty Free Super can accepted contributions on behalf of a spouse - see full PDS for more information or contact our Member Relations Officer on + 61 7 3733 0911 or 1300 022 762 (for landlines only)

Do I need a financial adviser?
You do not need a financial adviser in order to open a Cruelty Free Super account. All you need to do, after reading our PDS, is apply on-line to open your own account.

If you already have a financial adviser, you may wish to check to see if they are free to recommend a fund like Cruelty Free Super.

How are members kept informed?
Members of Cruelty Free Super will receive an annual statement of benefits, confirming payments that have been made and the value of their Super account. The annual statement is sent out in November/December each year via email.

You can also register to use the Members' Portal where full information on your account is available 24/7.

How do I change my address details?
Please contact our Member Relations Officer at:

+ 61 7 3733 0911
1300 022 762 (for landlines only)

Or register to use the Member Portal and update your account online

How do I find lost Super?
Recent statistics show that one in two working Australians have lost contact with a past super account - does this apply to you? If you have changed jobs, name or address then it is possible that you have lost or unclaimed super and the company does not know how to find you. Also, after a period of time, your old fund(s) may have transferred your super details to the Australian Tax Office (ATO) or transferred your balance to an eligible roll-over fund.

We can help you find all of your Super using our new Super Search facility. If you apply to join CFS online you will be able to search for any Super in your name and select the accounts you want to roll over to CFS - simple as.

Alternatively, please contact our Member Relations Officer at:

+ 61 7 3733 0911
1300 022 762 (for landlines only)

How do I register for on-line access?
Click the Member Log In button near the top right corner of the screen of click here here

How do I rollover into Cruelty Free Super?
You can rollover funds to your Cruelty Free Super account using our new Super Search facility.

Click here to go to our Join Page, spend 3 minutes completing the online forms and your old Super will start to move across to your lovely new Cruelty Free Super account.

I have a query about my account. Who can I speak with?
Please contact our Member Relations Officer at:

+ 61 7 3733 0911
1300 022 762 (for landlines only)

If I roll over my Super, what happens to my Insurance benefits?
The insurance offered by the Fund is optional. Any member can make an application for insurance, which is subject to eligibility criteria and acceptance by the Insurer on a case by case basis (if a medical examination is required the Insurer will bear the cost). But, more importantly, in the case where a member is transferring his or her balance across to Cruelty Free Super, the Insurer may take over the insurance terms and conditions from the previous fund (unless there is a specific or unusual clause or exclusion) subject to receiving an application which meets the Insurer's requirements. The rates will be the same as the previous fund, however it may be possible to acquire insurance at cheaper rates by applying for Cruelty Free Super's optional cover under a wholly new application to the Insurer. Contact the administrator for the relevant forms.

A member can obtain Death, Death and TPD, and Salary Continuance Insurance (SCI) as per the PDS. Death and Death & TPD are the most commonly used benefits. Refer to the PDS for important details.

What about investment returns?
Any investment in the stock market is going to carry an element of risk, and the last few years have shown just how volatile markets can be.

Cruelty Free Super has a great performance record since launch back in 2010. For the most up to date information, please click here

What are the fees and expenses?
Cruelty Free Super is a unique investment fund, providing access to external investment managers and ethical research services. This might be a reason to charge a premium, but we have kept costs extremely competitive - we believe less than many other equivalent ethical investment options.

Full details of fees and costs are outlined in the Cruelty Free Super Product Disclosure Statement, which can be downloaded on the 'Join Cruelty Free Super' page.

What are the risks of investing?
Understanding the link between risk and return is the probably the most important aspect of investment that you should grasp as early as possible. In simple terms, the higher the return you are looking for, the higher the level of risk you will probably need to take. Every investment carries some degree of risk, and there are different types of risk attaching to different types of investment. For example, investing in the stock market carries the risk that you could lose your original investment, and investing in a 'safe' cash savings account runs the risk that the rate of interest you earn is less than inflation and therefore your capital will be worth less and less in real terms over the years.

If your money is spread across a number of different investments and/or asset classes (diversified investment), some of the investment risk can be reduced. The value of any stock market linked investment may fluctuate at any time. When investing Super contributions from salary each month, it is possible to mitigate some of the investment risk by taking advantage of dollar cost averaging (see later FAQ)

In summary:

  • The greater return you want, the more risk you'll usually need to accept

  • The higher return you want from your investments, the greater the chance of losing some or all of your initial investment (your capital)

  • If you're saving over the short-term it's wise not to take much capital risk. So what you are investing for and when you'll need access to your money will have a big impact on what types of investments are right for you

  • If you are investing for the long-term you may be able to afford to take more risk

  • Investing in share-based assets has proved to be the best way for providing growth that outstrips inflation. There is a risk attached but, when you invest over the long-term, there is more time to recover your losses after a fall in the stock market.

What is Dollar Cost Averaging?
This is a term which describes investing a fixed amount of money in a particular investment vehicle, such as your Super, on a regular, usually monthly, basis. It is most often used with equity-based investments rather than bonds or fixed income assets that tend to be less volatile. The key point about dollar cost averaging is that you invest small amounts on a regular basis. This means that when prices are high your monthly contribution may buy fewer units in the fund but that when prices are low your investment buys more units.

This ongoing drip-feed method of purchasing your investment means that the average purchase price paid over any given period is going to be lower than the arithmetical average of the market price. Dollar cost averaging means you do not need to panic when the price falls because you will merely be buying more units in your chosen investment and because you are committing funds on a regular basis, you need not worry about investing all your savings at the top of the market either.

What is rollover?
'Rolling over' means taking any existing superannuation you hold from past employment and transferring the funds directly to another Super provider. For example, if you have changed employers, you may wish to transfer your previous superannuation into Cruelty Free Super.

Rolling over your Super will consolidate your existing funds into one account. This may help to reduce the fees and charges on multiple accounts - lower fees = higher retirement value.

What is the Government Superannuation Co-contribution?
For those eligible, the Government will add up to $500 to your Super account when you make a personal contribution.

Further information can be found here

What is the Superannuation Guarantee?
The Super contributions made by your employer are usually called 'Superannuation Guarantee' (SG) contributions. At the moment, the minimum level of SG contributions is the equivalent of 9.5% of ordinary time earnings.

Further information can be found here

That's easy - click here

Who is the CFS for?
Cruelty Free Super is for anyone whose employer is making Super contributions on their behalf and anyone who has an existing Super account. Investing your money with Cruelty Free Super is the only way to ensure that YOUR money is invested in line with YOUR values - no animal exploitation via factory farming, live exports, animal testing, etc.

Conventional Superfunds and even existing 'ethical' and 'socially responsible' funds may at some point invest your Super in companies that are exploiting animals.

Who manages my money?
The Trustee has appointed Grosvenor Pirie Management Ltd as the fund.s Investment Managers. Underlying managers and financial products or investments will vary over time and for different assets classes.


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