HomeBlogFAQS: Early release of super due to COVID-19
When will I receive my money?
It can take up to 12 days from when your application is approved by the ATO to receive your money.
If it has been longer than 12 days since your application was approved by the ATO and you have not received your money, email us at email@example.com with the subject line “COVID19 Early release of super” and our team will see what’s causing the delay.
I gave the wrong bank account details to the ATO. How do I change them?
We need to confirm your identity before we can make the payment to your correct bank account. You need to send us:
A photo of your driver’s licence (the photo must be clear, and the details on your licence must match our records)
A selfie of you holding your driver’s licence (this photo must be clear enough for us to read what is on your licence)
A copy of your bank account statement (that shows the correct bank account details, and matches your ID details)
Please email these documents to firstname.lastname@example.org.
Please note: We can only change your details if you discover your error and provide us with the correct details before the payment is made. However, If you discover your error after the payment has been made to the wrong bank account, we should still be able to reverse the payment and pay it using the correct details. Please be patient with our team while we work to retrieve your money.
What if I no longer need my payment and want to cancel it?
Please get in touch with us and we can put in a request to cancel your payment. If the payment has already been processed by our accounts team, however, we are unable to reverse it.
Please note: if you decide to cancel your payment, you will be ineligible to make another early release application until after 1 July 2020. If your application was made after 1 July 2020 and you cancel your payment, you may no longer be eligible for another payment.
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You should also consider the Product Disclosure Statement before making any decision. This product is issued by Diversa Trustees Limited (ABN 49 006 421 638; AFSL No. 235153; RSE Licence L0000635) as trustee of the Grosvenor Pirie Master Superannuation Fund - Series 2 (ABN 32 367 272 075; RSE Registration R1001204) (“GPMSFs-2”). Cruelty Free Super is a sub-plan of GPMSFs-2. The Promoter and Investment Manager of Grosvenor Pirie Master Superannuation Fund is Responsible Investment Services Pty Ltd (ABN 77 630 578 200; AFS Representative No. 001271438), which is a Corporate Authorised Representative of RevTech Media Pty Ltd (ABN 75 150 963 474; AFS Licence No. 455982). The Sub-Promoter of Cruelty Free Super is Cruelty Free Super Services Pty Ltd (ABN 17 641 761 686; AFS Representative No. 001283739), which is a Corporate Authorised Representative of Professional Superannuation Management Pty Ltd (ABN 31 617 160 791; AFSL No. 499786). The Trustee does not in any way endorse, warrant or accept responsibility for any services provided by the Promoter or Sub-Promoter in its own right or directly to members or prospective members.
Past performance is not indicative of future performance.